How does it work?
WE TAKE ACTION
AND SEND HELP
Location
Real-time location updates only when an alert is sent
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Check-Ins
Alert your contacts so they know you are alright
Streaming Audio
Hear what's happening to coordinate the best response
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Voice Activated
Send an alert with your voice via Alexa or Siri on your iPhone
Live Operators
Professional Monitoring 24/7 and 365 days a year. Always receive the help you need even if responders are not available
Group Chat
Contacts and live operators can communicate in-app for a faster response
How do Smartphone Apps Work?
Take your smartphone with you everywhere you go and wear the alert button. The alert button can be worn around your neck, using the belt clip, in your pocket, on your keys, or in your purse. If you have an emergency and need to contact friends, family members, police, fire departments or emergency medical services press the Bluetooth button, use your smartwatch, or by voice activation.
The alarm will connect you to our US-based Life Safety Operators through your cell phone's cellular network. They will listen to what type of help you need and use your smartphone's GPS location to send help.
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What happens if I cannot respond in an emergency?
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If you cannot respond during an emergency there is no need to worry. Our team of Life Safety Operators will contact you through the app, call your cell phone, and then reach your emergency contacts. If we cannot reach you or your emergency contacts, we will contact 911 and use your cellphones GPS coordinates to dispatch immediate help.
Why not just call 911?
We are asked this question every day. Why do I not just use my phone to call 911 for help? While cellphones are a great mobile medical alert system they have many limiting features. They are great if you can dial the phone number, explain where you are located, and notify the dispatcher of your medical conditions. In reality, doing all of these things in an emergency situation is often not possible.
Our smartphone app is different because all you need to do is press a button to call for help. There is no need to remember a phone number, you don’t need to tell anyone your location, and our Life Safety Operators will already have a profile of basic medical information on file. That way if you are unable to respond during the emergency we can still send you help!
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Beyond those three benefits, your hands are free if you need to help someone else in an emergency. It can also be helpful if you need to be quiet to escape a dangerous situation so no attention is being drawn to you.
Those key points give all of our customers more support and care in the event of an emergency that could not be done by calling 911 alone.
How is it Monitored?
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Monitoring tens of thousands of customers nationwide.
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Underwriters Laboratories listed (UL).
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Redundant backup.
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Specializing in 2-way voice communication.
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Highly Trained Operators to CSAA Standards.
Who could benefit from a mobile system?
Who could benefit from an emergency response app?
Most people believe that emergency response apps are only for the elderly. The truth is that many other people benefit from our service every day! A few examples:
