An Important Update Regarding Our Sensor Monitoring Rates

4 hours ago
2 min read

At STAAR Alert, our core mission has always been to provide you, your loved ones, and your care teams with the highest standard of safety, independence, and peace of mind. Whether we are tracking vital signs through Remote Patient Monitoring or keeping watch with our passive in-home sensors, your safety is at the heart of everything we do.

To maintain the elite level of 24/7 professional monitoring, secure data transmission, and human-centric technology you rely on, we must occasionally review our operational costs.

Like many organizations, we have experienced significant rising costs across our supply chain, technology infrastructure, and specialized labor. Because we refuse to compromise on the speed, reliability, and security of our life-saving services, we have had to make the difficult decision to adjust our pricing.

What is Changing?

Beginning in June 2026, there will be a modest price increase for our sensor monitoring services.

Please Note: This adjustment allows us to continue investing in our TMA Five Diamond Certified monitoring center, maintain our HIPAA-compliant encryption standards, and ensure that our US-based Life Safety Operators are always ready to answer your call within seconds.

What Do You Need to Do?

For current subscribers: You do not need to take any action. The new rate will automatically apply to your June 2026 billing cycle.
If your service is managed by a health plan or agency: This adjustment will be handled directly through our standard care management workflows.

We understand that price increases are never welcome news, and we do not make these decisions lightly. Our commitment to supporting your independence and bridging the gap between healthcare providers and the home remains stronger than ever.

Thank you for your understanding, your trust, and most of all, thank you for choosing STAAR Alert.

If you have any questions or need assistance reviewing your account details, our friendly customer service team is here to help at 1-800-338-7114.