An Update on Philips (PMD) & IMD Medication Dispensers: Service & Support Information

At our company, we are committed to providing reliable home health and medication management solutions. Because product technology and manufacturing availability evolve over time, we want to provide clear information regarding the Philips Medication Dispenser (PMD), formerly associated with Interactive Medical Devices (IMD).

If you or a loved one currently rely on these devices or are inquiring about new equipment, please review the following operational updates:

• No New Units or Sales: Philips Medication Dispensers (PMD / IMD units) are no longer in production, and new inventory cannot be manufactured or purchased. Consequently, we are unable to onboard new clients with these specific devices or issue replacement PMD units.

• Parts & Repair Availability: Due to the discontinuation of this product line by the original manufacturer, replacement parts and official factory repairs are no longer available on the market.

• Support for Legacy Customers: We deeply value our long-standing clients. If you are a legacy customer currently utilizing a PMD unit provided during our previous fleet rollout, our team will continue to offer administrative and operational support to the absolute best of our ability within the limits of existing hardware.

• Transition & Manufacturer Inquiries: The Philips aging and care business line was acquired by Connect America. For specialized inquiries, manufacturer-level support, or hardware transitions regarding legacy Philips devices, please contact Connect America directly.

Our team remains dedicated to helping you find active, fully supported medication management solutions that ensure safety and peace of mind. If you need assistance exploring currently supported alternative devices, please reach out to our support team today.