Introducing Lucy: Your New AI Assistant for Medical Alert System Testing

Customer Service
Jun 26
2 min read

Introducing Lucy: Your New AI Assistant for Medical Alert System Testing

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We're thrilled to introduce Lucy, our new AI agent designed to help us ensure your medical alert system is always in top working order! At STAAR Alert, your safety and peace of mind are our highest priorities, and Lucy is here to enhance the reliability of your service.

What is Lucy and Why are We Calling?

Lucy is an advanced AI assistant that will be making brief, automated calls to our valued customers. The purpose of these calls is simple: to help us test your medical alert equipment. This proactive approach ensures that in the event of an emergency, your system will be ready to provide you with the immediate assistance you need.

We understand you might be cautious about unfamiliar calls, so we want to be clear: this isn't a spam call. Lucy will be calling specifically to test your medical alert system, and you'll only receive a call if you're an existing customer. These quick tests are crucial for verifying that your alarm is functioning properly, allowing us to deliver the best possible care and responsiveness.

What to Expect and Your Testing Options

When Lucy calls, you'll see the number 412-796-2772 on your caller ID. A typical test only takes a few minutes of your time. Lucy will guide you through a simple process to confirm your system's functionality.

To ensure continuous reliability, Lucy will typically reach out once each month to perform these routine checks. However, we understand that you might prefer to test your system manually.

If you'd like to opt out of Lucy's automated calls and conduct your monthly system tests yourself, you have a few easy options:

Call us: Reach out to us at 800-338-7114.
SMS: Send us a text message.
Email: Send us an email at customerservice@staaralert.com

Please note: If we don't receive a test signal from your system each month, we'll still reach out to you to ensure everything is working correctly and that you're safe.

Need Instructions on How to Test Manually?

If you choose to opt out of Lucy's calls and want to test your system yourself, but need a refresher on how to do it, simply call our dedicated testing line at 412-796-2772. This line is available to provide you with clear instructions.

Thank you for helping us keep you safe! We're committed to providing you with reliable service, and Lucy is an important step in that commitment.