Meet Joanna: Your New STAAR Alert Assistant!

Our newest team member, Joanna.

At STAAR Alert, we're constantly exploring innovative ways to enhance your experience and provide you with the exceptional service you deserve. Today, we're thrilled to introduce the newest member of our team: Joanna, an advanced AI Agent designed to make your interactions with us smoother and more efficient!

Joanna is joining our efforts to reduce wait times and improve our outreach, ensuring you get the support you need, faster. We understand your time is valuable, and Joanna is here to help streamline several key processes.

What Can Joanna Do For You?

Starting today, you might hear from Joanna when it comes to:

• Scheduling Appointments: Joanna will be able to assist in connecting you to a Customer Care Representative who will find and book convenient times for your necessary appointments.

• Customer Testing Outreach: For those involved in our testing programs, Joanna will help coordinate and reach out with important information and friendly monthly reminders.

• New Account Setup Assistance: Getting started with STAAR Alert will be even easier as Joanna can guide you through the initial steps of setting up your new account and connect you to a Customer Care Representative who will answer any questions.

How Will Interactions with Joanna Work?

When Joanna calls, she will clearly identify herself as Joanna from STAAR Alert. Her primary goal is to facilitate a quick and efficient connection for your specific need. If your query requires further assistance or you wish to speak with a team member, Joanna will seamlessly connect you to one of our dedicated Customer Care Representatives at STAAR Alert. Our human team is, and will always be, here to provide comprehensive support and address any complex issues.

Why Are We Introducing Joanna?

Our commitment is to leverage cutting-edge products and solutions to better serve you. By integrating Joanna into our workflows, we aim to:

• Reduce Your Wait Times: Get connected and have your initial needs addressed more quickly.

• Improve Outreach: Ensure we can reach you with timely and relevant information.

• Enhance Efficiency: Free up our Customer Care Representatives to handle more complex inquiries, providing you with more in-depth support when you need it most.

Your Feedback Matters!

As we continue to innovate and bring you advanced solutions like Joanna, your experience and insights are invaluable. We encourage you to share any comments or feedback you may have. Please reach out to us via our contact form on our website.

Thank you for your continued support of STAAR Alert. We're excited for you to experience the benefits Joanna will bring!